Thank you, Zee, with Dream Pleasure Tours for our recent visit to Hedonism II.  We so enjoyed our vacation. Your helpfulness due to my accident with fire coral while snorkeling was beyond expectations.  I really appreciate your help to find a doctor to take care of my injury.  Thank you again ever so much. - Sara.

Our third Dream Pleasure Tours group trip to Desire was the best so far! Thank you to everyone who helped make this vacation a lifetime memory for us and all of our guests! With a group as big as ours, we would almost expect something to fall through the cracks. That was not the case! Your staff's attention to detail and quality customer service is the best in the industry and we look forward to working with you for years to come. - John and Allie, Swingercast

I recently booked reservations at Ceiba del Mar with Angie’s assistance. She has been quite simply amazing.  She’s taken my calls, she’s answered emails, she’s cleared up scheduling conflicts, she promptly responds to the live help.  This service has been provided over several weeks, and each time we connect, I’m made to feel I’m the only person she’s has to deal with.  While I would expect this type of vacation to provide special treatment, Angie has gone way beyond my expectations.  Her focus on customer satisfaction is quite frankly the best I’ve experienced – E V E R ! I wanted to take the time to not only thank her, but to let you know how valuable an asset she is to your organization.  Can’t wait to get to Cancun!  Kind regards - Matt

Angie was very very helpful in making this booking. She responded promptly, completely and professionally. She put up with our floating dates. This is the first of hopefully many bookings with your firm for ourselves and a couple of other local couples. Part of the credit for that goes to the fine service delivered by Angie.  Regards, Deborah & Ambrose

Many thanks for all your patience and help with this reservation.
You provide extraordinary service and we look forward to a long relationship with you.   Thanks, again.   Terry

We booked our first trip to Hedo with you and we will be booking again for next year with you guys..... you guys made our trip the best yet.... Robert and Torie, Sarah and John, you guys were great,,,, hope to see you guys next year when we gets there.... Robbin and Brenda

You all went above and beyond perfect....Loved the resort employees that never had a bad day:) Love that you get to know them personally and they remember your name and favoite drink morning or night :) THANKS TO ALL OF THEM!!!!!!  I dont know how you can improve on perfection!

The friendliness of the agents at the resort is much better than our previous tour group. You guys actually know who we are and care. We will be booking again for next year for Hedo II.

The host was there 24/7... they were friendly as hell.... everytime we looked we saw one of them.... they remembered our names from the first time we saw them.... out of the 8 times down south this was the first time to Hedo and it was our best trip ever.... theres nothing that anyone could have done to make it better.

We are long time friends with Gary and will support him in any way we can. Gary takes care of us as if we were his number one customer. We were very pleased that our room keys were ready for us when we arrived and we did not have to wait long to get to our room. The shopping/Rick's excursion was great.

Zee and Robert and Torie always make it a point to get answers for us and to follow up and make sure that we are happy. We appreciate that immensely as we did not have that personal touch with other travel agencies that we have used.

Gary is extremely obliging and knowledgeable and we regard him as a friend.

We arrived in Jamaica and were taken directly to the resort. We were met by Robert, who promptly got us our keys and gift bag. We were in our room and out on the beach within minutes of arrival. How can you beat that?

Your customer service is outstanding, your focus on customer comfort, fun and relaxation are heart felt and inviting. Thank You so glad I booked with you guys. :)

Friendly and approachable and did an excellent job at the resort.

Booking was a breeze and the documents and travel were perfect.

Again loved Courtney Cruz. Host couple met us promptly on arrival. Friendly couple.

WOW!!!! NEVER have we ever had such personal catering to us
through a booking company!!! ABOVE and BEYOND words!!!!

The customer service was outstanding.

The information sheet provided ahead of time was wonderful!
It answered so many questions we had and the ones we didn't know we had.

Went extra distance to help us get a room
when there appeared to be none available. Also, really liked the airport transfer being on time and easy to find.

Your rep at the resort was very friendly and personable.

You delivered everything you said you would. That is all I can ask for.

Very good experience. Angie made sure we had everything we needed, and Zee checked in with us when we arrived. Thanks.

Everything was great! From the person picking us up at their airport to the whole trip. It was Amazing!

As was stated earlier, Robert has become more than just a Travel Agent. He is a friend who is great fun to talk to. His advice and his attention to detail have made the trip we have taken and those we have planned a real dream.

When we arrived Zee was there to meet us...great. We were to move rooms mid stay and she was more than helpful in resolving this issue.... I could not ask for better service. Had several conversations with her during the stay, really enjoyed the time together.

Everything done only by email ...and done very well with excellent organization.

Zee was a pleasure to meet! Great job!

We had never been to an all inclusive
, clothing optional resort like this EVER! We were very satisfied, beyond words.
Cannot begin to tell you how great the service was. Thank you.

Service is key - and it was exceptional!!! Both you and the resort.

Angie answered all my questions quickly either by phone or email.
Website is great too. Answered a lot of questions and opened up a lot more options that we did not know about.

Personable but professional. Zee and Gary and Juanita and Robert are all terrific!

Very friendly and competent staff. People were always there to answer any questions or concerns that we had.

Excellent service!

Thank you for the superior service. Based on your service since my original inquiry, if everything goes well I will be your customer for life.

Thank you so much for the Newbie class in New Orleans.  My girlfriend, Pam, and I really enjoyed it, and though we are NOT newbies to the lifestyle, this was our first major lifestyle event.  We had an amazing time, and made a lot of new friends. We hope to be able to attend the N'awlins events each year in the future! Take care! -- Steve and Pam

Your suggestion was great for "Swinging in Jamaica week" at Hedo II. That week was fantastic. The resort was full of interesting people fun and lively.  Thanks.

Julie and I travel quite a bit. This is the first time we have ever had a travel agent go on the trip with us. Gary went above and beyond the call of duty. We were very impressed. Thank you.  Julie and Greg

Thanks so much again for being so good at what you do!!   Looking forward to our trip and someday meeting you personally !  Thanks again and hope to book with you again soon!  Jon and Denise

Thank you - your level of customer service is amazing. Eric.

While on a vacation at Hedo this past January I got sick. Zee went way beyond to help me get medical attention from a local doctor that she knows. Zee was not even our travel agent but she showed more concerned than our own agent. Without the medication I'm not sure we would have been able to keep our flight. She even found us the next day to ask us if everything was alright. Thanks Zee. I could not have done this without you. Terri and Pat

Hi Juanita .Thank you so much for your cooperation and assistance herein.  You are a delight to work with, and we will look forward to planning future trips with you.  Since I have just recently retired, there are many places that we wish to go; and I hope to work with you and your company often. Scott

Again, I thank you very much for making this all happen for us. This is my first experience using a travel agent and it has been wonderful!  I've always enjoyed planning our previous vacations and felt I was getting in over my head. Working with you has been fantastic!  You definitely have us as repeat customers.

Julie and I travel quite a bit. This is the first time we have ever had a travel agent go on the trip with us. Gary went above and beyond his call of duty. We were very impressed. Thank you. Greg

Simply, you know your business.

Happy with the follow up I received by phone & email. All information provided was complete and accurate.

Your people are very knowledgeable and friendly. Gary was a great host for the group.

Very happy with the customer service I received when I telephoned with questions and made booking changes. It was great to meet Zee!

Gary was very responsive to our needs and was always friendly and helpful. When we had the mattress issue and told him he was on it right away! I was very pleased with the service!!

You just can't get any better than Gary Booth. Not only is he a Great friend but he's always making sure that everyone in our group is having a good time & all questions are answered as well as any issues that may come up.

Excellent customer service.

We have come to think of you as family. So easy to talk to, and always there for us.

We liked the communication/instructions before the trip.

I appreciate that Gary Booth was on location in the event there were issues or questions.

Everything at the resort went very smoothly and we felt that had there been any issue we had you to call. Loved Desire and would use your services to go again.

Angie was great, helping to book all the way up to helping prepare me for how much cash to have on hand. Can't say enough good things about her other than I wish she could have enjoyed the resort with us.

Mike, Zee and Gary - thank you so much for an amazing vacation! And Mike, thank you for being a wonderful host. We could not have asked for a better experience.

Zee was so organized and got us everything we needed for our group.

Robert and Torie made it a personal experience and were always there to answer your questions.

The entire experience in dealing with Dream Pleasure Tours was virtually flawless. I run a company and I'm a tough customer. I am not at all prone to superlatives. Great job.

Personal approach and feeling of friendship make our relationship more than an ordinary business only relationship.

Friendly and talkative to the guests. Your staff always greets in the morning and throughout the day. I appreciate it when you are spoken to and not ignored the whole time.

Nice welcome by Dream reps, practical goodies in welcome package, attentive host couple, great PR throughout by host couple; fun and creative activities, made us feel very welcome and appreciated. Good job!

Communication. We liked the way you provided just the right amount of information about the resort and what to expect. The FAQ was great, especially for our first time at Hedo.

Zee and Mike represent the company and it's traveler's better than any other company we have seen. From Zee taking care of all the opening issues at Pearl and little things like telling someone to clean up a spill in the dining area to Mike wearing his badge in the evening so everyone knew who he was.

Robert is awesome, very friendly and inviting.

Keep the e mails coming. Even if they are not sponsored by you I would like to know what groups are going where.
We don't have to worry about anything as we know Angie will take care of everything. We have booked 2 trips thru her and will continue to refer others and book ourselves again!

All in all, it was a great trip. Everything happened as we were told and expected.

Zee and group are great. The show was great as was the pool party. And the play room was hot and fun. Zee is always great!!!

The friendliness of the agents at the resort is much better than our previous tour group. Dream Pleasure Tours actually knows who we are and they care. We will be booking again for next year for Hedo II.

DPT staff were easy to find, said hi to us, asked how we were doing.  Very outgoing and friendly.

Freaking awesome!  We are back on the ground and headed back to the car to go home. Thanks for the recommendation. Trip was a blast!!!  Jason and Donna

Dream Pleasure had a table in the lobby with our keys and a welcome kit ready for us. We met the owner, who was a great guy, and would highly recommend them. Was actually the fastest check in yet for us at Hedonism II.

Dear Angie. I just want to drop a quick note and thank you for getting everything situated for me on such short notice.  We had a fabulous week-end at Desire.  The resort upgraded us to a Jacuzzi suite as there were no upstairs rooms available which is what you had requested for us.  I believe that we were upgraded because we were your clients and you send quite a bit of business their way.  All in all we had an absolute blast. 

Hello Juanita. I wanted to take a few minutes to give you an update on our vacation at Desire Cancun this past week.  We had the most amazing time.  We met some lovely people, had great food and entertainment.  We were very sad to leave.  We want to thank you so much for all your help in booking this vacation for us.  Everything went smoothly from the shuttle to the resort and back to airport.  We met Zee and she was very friendly and helpful.
Because we enjoyed it so much, we would love to go back or perhaps try out one of the two other desire resorts. Merina & Alex 

Debbie and I want to thank Dream Pleasure Tours for a fantastic time we had on the Freedom of the Seas Couples Cruise. You and your staff did a wonderful job. We would also like to thank Robert, Torie and Angye for a fun time on board. We hope to be booking a new adventure later this year for a trip next year to Desire. John

Hi Juanita, we wanted to let you know that we had a great time at the cruise, we are very grateful with you for that.  Barbara and Uberto

Hi Angie!!!!!  BEST VACATION EVER!!!!!  WOW!!! That just about sums it up.  We had an absolute BLAST at Desire Pearl!  We wound up upgrading to a Master Suite when we got there as it came with a few extras (Lobster dinner, champagne, massage for 2).  The room was perfect, the staff was perfect, the food was great and we fell in LOVE with Mexico. We agree we won't go to a vanilla resort ever again. We literally NEVER left the resort.  It was perfect. We met people whom we now consider close friends. All ages, all shapes and sizes but most of all everyone truly was happy.  You made the perfect recommendation!!!! ...we will be calling you very soon to re-book Desire Pearl!!!!  Thanks again!  Anthony and Kristie

Hi Angie! Well, we're back from our holiday now. It's just one thing to say, this is the most fantastic holiday in our lives! What a place! We met a lot of wonderful couples and had some magic moments! The staff was incredible, and the resort as well. Nice food and lovely entertainment. The last two days we had bad weather, rain and wind. But that didn't matter at all to us, we both sat with big smiles all the way to Norway! As for the details, you just have to go there and experience yourself darling! We are for sure coming back to Desire, have already decided to go the same week next year. Thanks again for fantastic service, Angie! Love from Britt & Trond

Just wanted to say I really enjoyed reading article from the Brilliance of the Seas in your recent newsletter. Very informative & makes me wish I was there! I think the update was a great idea & although I am on the next cruise in Nov, the newsletter sparked a lot of excitement about cruises & why they are so much fun. - Susan

We were very pleased with our vacation at Desire. Our transfer was waiting for us when we arrived in Cancun and quickly delivered us to Desire!  We will defiantly use Dream Pleasure Tours again! - T & G

Juanita, here is our itinerary.   I also want to thank you for your patience and professionalism with this whole ordeal.  You have been nothing short of first class. - A.G.

Hello Angie, both Shelley and I would love to thank you for an incredible trip to Desire Pearl. We had a great time and have you to thank for all the arrangements as they all went off with out a hitch. The flights were on time and the transfers to and from the airport were waiting for us. Then there is the resort itself, we couldn't of asked for a more enjoyable and exciting place to go. Once again Angie thank you for all your help in making this dream vacation come true and would love to deal again with you in the near future. -  Martin and Shelley

We would like to send you a note to let you know how much we appreciate Juanita.  Last November (2012) we booked a trip to Hedo 2 through XXXXXXXXX Travel. We booked it 9 months in advance.  When we were sent our final payment it was almost six hundred dollars higher than we had been quoted.  When all was said and done it was their (the travel agency’s) mistake.  But with airlines booked and paid for we were stuck, with no choice.

They said they couldn't do anything for us, but on our next trip, they would make it up to us, because more than one of their employees had made this mistake.  We called to book again for September of this year and they seemed to forgot who we were.
Our Hedo points were also not given to us.  Anyway we were very hesitant to book again through a travel agent.  We have been to Hedo 9 times before as well as Hidden beach making our reservations ourselves.  We saw an email from Dream Pleasure Tours and decided to call, since it was in a place (Desire Los Cabos) we had never been before.  We talked to Juanita who from the first moment was honest, funny, helpful, real, and basically wonderful.
We thought about it for a couple days with no pressure from Juanita.  So we finally booked, only to find out months later that Los Cabos had closed.  At this point we thought "oh no here we go again" we made a mistake, again we were pleasantly surprised by Juanita and her reassurance and help.  She was amazing.  Even when she was so sick she never let us down.  I can't say enough about this amazing lady, and trust me I do know bad service.   Anyway to not make a long email even longer she and Dream Pleasure Tours fixed everything even the airfare was not an extra burden on us. We plan on going through Juanita on every trip we make, which is about three times a year. Thank you DREAM PLEASURE TOURS AND THANK YOU JUANITA. YOUR ARE THE BEST. Sincerely, Jim & Debbie

Juanita, we saw the write up from Jim and Deb about your awesome service and can't say how much we agreed. You have been wonderful for our trips. Hugs and kisses - Patrick and Cynthia

Whew! Well, Zee, Juanita, Desire and I finally got this all worked out and I must say, although it was a royal pain, everyone worked very hard and held up their end of the bargain! I've been in a service industry my whole career and long ago come to realize that, while you can never 100% avoid problems, a hallmark of good customer service is how well you react to and resolve issues when the do arise. And in this case, everyone did a great job! We are happy customers! Please pass our thanks along to all concerned.  Thanks again Zee and Juanita...you rock! - John

Juanita has been AMAZING through all of this (closing of Desire Los Cabos)! She has always maintained a positive, cheerful, professional attitude...even when she was sick! I feel very confident that all will go well with our trip, mainly because of everything she's done. Thanks Juanita....and Dream Pleasure Tours!  Lisa

Hi Angie. I just wanted to tell you what a GREAT TIME we had at Desire Pearl and to thank you for all your help.  You were awesome and I would certainly use you again!!!!  Wendy

Just booked Hedo II for last week in Jan...can't wait...Juanita at Dream Pleasure Tours was awesome as ever...
Mark and Colleen

Good morning Juanita Darling!!!! I want to thank you for the opportunity to make this trip on Azamara Cruise, love and the trip was wonderful, you're very attentive so it all worked out. Thanks for everything!!!! Kisses ...Ivete and Ramon

Hi Angie:  You have definitely been awesome. I will refer people to you when ever I can. - Jim

Hi Robert. It was good meeting you and Tori on the Freedom of the Seas November couples cruise. You do a good job as travel agent and I'm looking forward to traveling with you guys again on Brilliance of the Seas in January. Jenna and I had a great time on our cruise.

Hi Mike and Gary my name is Cheryl. I recently attended the Couples Cruise through Dream Pleasure Tours and wanted to take a minute to thank you and your team for continued hard work and service. I have had the opportunity to travel to Desire, Hedo, Temptations, Club Ambiance, etc and with each trip the experiences just keep getting better. Gary has been a joy to work with in attending our trips and even coming to visit us here in the Midwest. I also wanted to recognize the hard work of Robert and Torie on the cruise. They are an absolute delight and were constantly working to make sure everyone was mingling and having a great time on board and at all the meet n greets in the Dream Pleasure lounge.

Gary it was great to meet you...Will always book with you in the future.  We will book through you for all future trips.  Our experience with you and Lori was exceptional, and it was a pleasure to meet Mike and Zee also.  Look forward to seeing you in the future. - R & T from Idaho.

Juanita - OMG you're a sweetie :-) We'll be booking with you again in 2014. Merry Christmas Darlin'. - Barb and Chris

Always easy to do business with.   

Angie was great to work with. 

Best customer service and communications.

As this being my first experience, I found it extremely enjoyable. My husband and I are very excited and looking very forward to our next excursion!!!!

I have never had my actual travel agent travel with me. So often in dealing with regular travel agents or trying to book something online we are going in sight-unseen. I LOVE that these reps have actually traveled to these locations themselves and I trust the personal recommendations they make based on their own experiences.   

I am very happy with Dream Pleasures. Robert and Tori were amazing, and went out of their way to make sure we had the best time. Juanita was on her vacation and she still went out of her way to help. All three of them did an amazing job.
Communication was excellent.

We had no issues before or during the cruise. Your staff is very professional and always prompt with any questions.
Robert provided easily accessible customer service to us at all times, and took care of every detail. We had a marvelous time. His service is a rare commodity in this day & age, and we truly appreciate his efforts towards creating a seamless, easy experience for us.

Rob Steinmeyer & his partner Torie did a great job. 

Great communication beforehand & always flexible to changes requests    .

Very friendly.

From the initial contact with Robert, to the details of the cruise & his coordinating everything for us made it an outstanding experience. Their on board assistance/hosting of events daily has made us loyal customers! The evening hosted receptions by Robert & Torie were a great touch & loved the magic performance during one of the evenings by Robert.

Got us the quote, answered questions and we got everything in plenty of time before the trip.

Great customer service! It was nice to have someone there to help if we needed something.

Easy to book. Robert had to work hard to get us in at last minute. Price was a little better than other travel companies.   

Good website. Responsive, helpful, and friendly staff. 

Gary was an excellent orientation/host for our arrival and always made sure we had what we needed and had a great time. Also lumping us in with the group ended up being a great experience (albeit unexpected).    Having Gary Booth at resort was great.   

In our opinion, EVERYTHING was done right!   

Very Professional efficient service.   

Great friendly service and the free ride from the airport to the resort and back was great!

I contacted Gary before we left to ask if he could reserve a beach bed for us in advance and he did.   
This was our first time, we thoroughly enjoyed the trip.  

Again, we had 6 couples and Juanita took care of us!!

Amazing  service. Thanks!

Gary intuitively understands the level of quality that we are seeking and the party atmosphere that was right for us. He suggested Desire and he was spot on.

Enjoyed meeting Gary onsite and thank you for the tour when we arrived.

Gary & all of the DPT staff always do all they can do to make our vacations the best they can be.   
Having Gary on site is a big positive.   

Having a DPT rep onsite is great. Gary, Zee, and others are always quick to take care of any issue and keep on top of the staff.  

Juanita with Dream Pleasure Tours was very professional and prompt with requests and questions.

Everything was smooth and instilled confidence in us.   

Friendly, responsive and booked correctly!   

Top class arrangements.

We had great time. Everything was very well organized.

This is the 3rd trip we book with you guys and the first take over. We have had a great experience with all the bookings, Thank you. 

Like friends instead of business. Wouldn't consider using anyone else.

Your group has been very responsive to all our inquiries.   

Angie, We had a wonderful time with the DPT team in Hedo. Thank you so much for taking such good care of us. Thanks again.  Lisa and Tyler

Carla and I want to thank you for the wonderful opportunity to cruise on the Brilliance of the Seas. We had the most amazing time being together, meeting new couples, dancing at the various venues, and the time spent at Desire Pearl. Desire Pearl was incredible! We had a blast and are looking forward to booking a week there. The grounds were gorgeous, the view breathtaking, the food excellent, and the service impeccable. Thank you, thank you, thank you! Finally, Robert and Torie were perfect host ensuring that all had fun and had everything they needed. What an amazing couple! - Mike & Carla

Once again you and your Dream Pleasure Tours staff have gone above and beyond. My sexy other half (Ron) and I had the pleasure of joining you all in Los Angeles before departing on the May cruise. We had such a great time at the DPT gathering for dinner and had an amazing time the next day in Hollywood with Robert and Torie. We often get approached by other travel agents to book trips however they always get to hear all about the great things DPT has done for us. We had yet another amazing cruise and I cannot say enough nice things about Robert and Torie and their ability to bring people together. I have never received more personalized attention from any other travel agent. We will remain loyal customers and look forward to many more gatherings. Please accept our open invitation for you or Robert and Torie to join us anytime here in the midwest Rooster Boosters group. - Cheryl

Thanks a lot Juanita. I need to get you a present for being the best!!!! - A.G.

Hi Angie. We just returned from our trip to Desire and wanted to thank you.  It was fabulous. What a great experience. We met Zee while we were there. Thank you for all your help. We are already talking about going again next May and will go through you again.  GRACIAS!!!!!!!! Mark and Tina

Hi Juanita.  We had a very good time on the Couples Cruise to Mexico. We both think that it was the most fun we have had on a cruise in over 15 different cruises and a mix of cruise companies. Thank you for all your help in getting info to us, it was very helpful in us deciding what to participate in. We really enjoyed the dining seating as we dined with different cruisers each night, and met some wonderful people. The Pirate Ship excursion in Puerto Vallarta was as advertised, excellent. We did the snorkeling catamaran in Cabo and the crew was very accommodating to the 100 per cent Celebrity passengers. We are looking forward to another Couple Cruise in the future. Thanks again. Gary.

Hi  Angie:  All went awesome on our vacation there were no problems at all with our travel. Thanks for everything. - Carol and Gerald

BIG thanks to you Angie - so impressed with you!  I think we're registered/printed/signed....and ready to go.  REALLY appreciate the transfers - it means a great deal to us to have this assurance. -Teresa

Juanita - We had a fantastic time, thank you so much for asking.  Yes we are interested in the November 2015 trip.

Angie: Thank you (and Gary) for all of the wonderful support and attention to detail in handling every aspect of our trip/cruise as your efforts really helped make our week most enjoyable!!!  Scott and Teresa

Juanita: Just want to thank you again for everything. The transfers went fine and we are here without a hitch. - A.G.

Angie - You made the difference! Thank you again for the booking and paying attention to the evolving and changing rate options. - K.S.

Hey Angie! Made it back alive and already homesick for the buddies I made on the trip to Hedonism II. It was a GREAT week to visit with parties hosted by several lifestyle groups. There were plenty of singles who I met the first night via other couples who were anxious to help us make friends (and of course, befriend us). My recommendation to other singles on a trip? Get in the middle and introduce yourself. Let people know you are alone. They seem to love it!!!!!  Thank you for your help. I think this will be a bi-annual trip for me!- Kristi

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